Questions?
Find your answers here.
Please read through all FAQs about products and services.
Any specific questions, please be sure to ask here.
How To Purchase
Shipping
Every item listed on the site is available for purchase unless otherwise stated (ex. Out of Stock label).
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Personalization is available on select items and will be listed in the product details of applicable items.
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For pop up shops, all items will be "Ready To Take" therefore there will be no personalization available. If personalization is wanted, the item will need to be purchased online and will go through the steps as a normal online order.
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Most orders will utilize USPS as the primary shipping carrier. Depending on the size of the order, UPS may be utilized. Shipping times depend on the type of order placed.
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For "Ready To Ship" items, shipping times are 3-5 business days from date of original purchase.
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For "Ready To Ship" items with personalization, shipping times vary from 5-7 business days from date of original purchase.
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For Complete customization, shipping times vary from 3-5 weeks from date of original purchase.
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Please keep this in mind when making your purchases.
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I am not responsible for lost/stolen packages. Once the package has been marked DELIVERED, all inquires or questions must be taken up with the shipping carrier (USPS/UPS).
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Tumbler Care
You must treat the epoxy top coat like glass! Dropping your tumbler could result in breaking the epoxy seal and cracking the design.
Handwash only and towel dry
Do not soak or drop
Not dishwasher or microwave safe
Sensitive to extremely hot temps (do not leave in hot car)
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Payments / Refunds Returns &
Exchange Policy
I accept PayPal & all major credit cards.
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At PopUp shops, credit cards with contactless capabilities, ApplePay (digital wallets), Cash, Venmo, PayPal, & online orders are acceptable.
All sales are final due to the nature of the products sold. I DO NOT ACCEPT any type of returns, refunds, or exchanges.
Sometimes there are circumstances out of our control and in certain cases, customers may be subject to a refund/return/exchange. These circumstances include:
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Damage to item in transit (proof of damage via. picture/video sent to aceyonthego@gmail.com)
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Customer received the incorrect item in their package (proof of order and proof of what was received via. picture/video sent to aceyonthego.com)
Customers have 3 days from the delivery of the item to reach out and request a refund/return/exchange. NO EXCEPTIONS. In order to receive a full refund/return/exchange, items must be received and inspected. Please be sure to reach out and get approval prior to sending items back in the mail. You will be responsible for the costs associated with shipping the item back and depending on the outcome of the situation, you will be subject to a refund of those shipping costs.
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